Privacy Policy

Information on data processing according to Art. 13 and 14 General Data Protection Regulation (GDPR)

This Data Privacy Information explains when and why we collect personal data, how we use such data and how we protect such data and your associated rights. We process and transfer your personal data on a legal basis only, in particular to fulfil contractual requirements, for legitimate interests or based on your consent. We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. The purpose and the legal basis are mentioned separately for all functions of our website.

Who is responsible for data processing?

The responsible controller is:

MED-EL Elektromedizinische Geräte Gesellschaft m.b.H.
Fürstenweg 77a
6020 Innsbruck
Tel.: +43 5 77 88

The responsible data protection officer can be contacted directly at or by adding attn. Data Protection Officer to the postal address above.

For what purposes and on what legal basis is your data being processed?

We process your personal data in accordance with the data protection regulations (DSGVO and the Data Protection Act (DSG) in the current version).

Contact Form

You are able to contact Explore Life (e.g. feedback, support request, etc.) by filling out our contact form. When submitting the contact form your data of the contact fields (name (optional), e-mail, message) are processed.

Purpose: Answering/assisting you with your request

Legal Basis: Performance of a contract or to perform pre-contractual steps – Art. 6 (1) b) GDPR

Newsletter, E-Mail marketing, Surveys

We offer a free subscription service via our website and social media that provide information about Explore Life. In order to provide relevant and accurate marketing we process your email address and user behaviour (opening emails, clicking on links). You can unsubscribe anytime, a link is included in each newsletter.

From time to time we conduct optional user surveys in order to optimise our website offering. The collection and analysis of this data is subject to Survey Monkey’s Privacy Policy.

Explore Life cares about the privacy of our users and partners with the following provider in order to deliver marketing and communications to you securely, and in a legal manner:

Microsoft Dynamics 365 Marketing:

Survey Monkey:

Purpose: Information about Explore Life specific topics and services

Legal basis: Consent – Art. 6 (1) lit. a) GDPR and Legitimate interests – Art. 6 (1) lit. f) GDPR advertising and optimizing of online offers.

Social Media

You can find Explore Life online via social media. We use these platforms to communicate with you. We receive anonymous statistics from these providers about: comments, sharing, likes, subscriptions and similar interactions, you can find their privacy information below.

We are jointly responsible with the providers. For inquiries about your personal data, you can contact both, the operator and us.

Purpose: Online communication, publish information about products and services.

Legal Basis: Legitimate interests – Art. 6 (1) f) GDPR – public relations and communication.


YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Data protection information:

Facebook and Instagram

are services of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. More information on the processing activities can be found in the privacy policy of Facebook or Instagram:

Further information on the use of personal data can also be found here:

Server Logfiles

When you visit our web site, our web server processes the following information: browser type and browser version, operating system, the visited web site ("Request"), the result of the request ("HTTP status", e.g. "successful" or "failed"), the web site visited prior to the requested site ("Referrer"), IP address and time of page view.

We collect and process this data in order to keep our web site operating and to detect, deter and track the misuse of our infrastructure. Furthermore, we use the collected data for statistical purposes, for example, to evaluate which devices and browsers our web site is accessed with and to adapt our technology to our users' needs on an ongoing basis.

From your IP address, we cannot draw a conclusion about your identity. We neither match your IP address with other data in a way that would allow such a conclusion.

Purpose: Detection, determent and tracking of infrastructure misuse. Statistical evaluation.

Legal Basis: Legitimate interests – Art. 6 (1) f) GDPR


To better understand what users of our website are interested in, we use the analytics tool matomo. Matomo is a service of InnoCraft, Ltd., 7 Waterloo Quay PO625, 6140 Wellington, New Zealand. The tool is hosted by MED-EL, no cookies are being used and no analytical data is being passed on to third parties.
Data protection information:

Purpose: Improvement and further development of our website

Legal Basis: Legitimate interests – Art. 6 (1) f) GDPR

How long will your data be stored?

Your data will be deleted as soon as storage is no longer required (e.g. fulfilling legal retention requirements, generation, execution or defence of legal requirements). We may also anonymize your data instead of deleting them. In this case any information suitable to determine your identity will be irrecoverably deleted.

Your rights

Under the GDPR you have the following rights:

Right of access – Art. 15 GDPR:
The right to obtain confirmation as to whether or not personal data concerning yourself are being processed, and, where that is the case, access to the personal data;

Right to rectification – Art. 16 GDPR:
The right to obtain without undue delay the rectification of inaccurate personal data concerning yourself;

Right to erasure ('right to be forgotten') – Art. 17 GDPR:
The right to obtain the erasure of your personal data concerning yourself without undue delay;

Right to restriction of processing – Art. 18 GDPR:
The right to obtain restriction of processing of your personal data;

Right to data portability – Art. 20 GDPR:
The right to receive the personal data concerning yourself, which you provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance;

Right to object – Art. 21 GDPR:
The right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning yourself which is based on Art. 6 (1) lit. e) or f) GDPR. You have also the right to complain to the supervisory authority; the data protection authority is responsible in Austria.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

About cookies on this website

In order to offer you an optimal user experience (e.g. your preferred language or page settings), we use cookies to save your login data, to ensure secure login, to collect statistical data to optimize website functions and to provide you with tailored content. Cookies are also important for the correct functioning of our website. Click on „Accept all Cookies“, to accept all cookies and navigate directly to the website; or click on „Cookies Settings“, to get a detailed description of the types of cookies we use and to decide whether certain cookies should be saved.

We use the following providers for the improvement and optimal operation of our website:

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The use includes the Universal Analytics operating mode. This facilitates the assignment of data, sessions and interactions across several devices to a pseudonymous user ID and thus the analysis of a user's activities across devices. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and Internet use. For more information on data protection please visit:

Legal basis: Consent – Art. 6 (1) a GDPR


Some pages on our web site may contain YouTube videos. When you access such a page, YouTube (YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA) will store cookies on your device, regardless of whether you are logged in with us. YouTube uses these cookies to analyse which videos are included and played on our sites. These cookies remain stored on your device until you manually delete them.
Data protection information:

Legal basis: Consent – Art. 6 (1) a GDPR

Targeting & Advertising

We use tracking pixels that set cookies to assist with delivering online advertising. Explore Life and our advertising partners can’t gain personally identifiable information from these cookies. We are unable to proactively reach out to you personally as the process is anonymised, but you can opt out of these cookies at any time. The tracking pixels we currently use are for Facebook, Twitter and Outbrain:

Facebook online ads
We use Facebook services to deliver our adverts based on your interests to you. You can control how Facebook uses data to show you ads by using your ad preference settings in Facebook.
Data protection information:

Twitter remarketing
This service is used to advertise on Twitter to previous visitors to our website. This service displays relevant advertisements to you based on pages of our website that you have viewed.
Data protection information:

Outbrain offers a content marketing service that aims to present you to content that you are interested in, based on your behaviour and preference. The pixel we've added helps with attribution and overall performance.
Data protection information:

Legal basis: Consent – Art. 6 (1) a GDPR

Change information

We will update this data protection information when changing our website or for other reasons requiring such updates. The valid version is always posted on this website. Release date of current version: 10.06.2020

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