Privacy Policy

About this Policy

This policy explains when and why we collect data, how we use it and how we keep them secure and your rights in relation to them. We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you. We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website regularly for any amendments.

When visiting our web site

When you visit our web site, our web server processes the following information: browser type and browser version, operating system, the visited web site ("Request"), the result of the request ("HTTP status", e.g. "successful" or "failed"), the web site visited prior to the requested site ("Referrer"), IP address and time of page view.

We collect and process this data in order to keep our web site operating and to detect, deter and track the misuse of our infrastructure. Furthermore, we use the collected data for statistical purposes, for example, to evaluate which devices and browsers our web site is accessed with and to adapt our technology to our users' needs on an ongoing basis.

From your IP address, we can not draw a conclusion about your identity. We neither match your IP address with other data in a way that would allow such a conclusion.

The collected data will be deleted no later than ten years after collection.

We use Google Analytics

Besides this, we use Google Analytics, a web analytics service provided by Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies". That are text files saved on your computer that allow us to analyze how visitors use our site. The information about your use of the web site - including your IP address - will be transmitted to and stored by Google on servers in the United States of America.

Google will use this information on behalf of the operator of this web site for the purpose of evaluating the use of the web site. Google may forward this information to third parties in case it is obliged to do so by law or in case third parties process this data on behalf of Google.

Google may also use the cookies for retargeting. In doing so, advertisements may be displayed on thierd parties' web pages you visit on the basis of an analysis of your previous use of other pages, e.g. our platform.

The IP address will not be associated with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do so you may not be able to use the full functionality of this web site. By using this web site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser at

As an alternative to the browser Addon or within browsers on mobile devices, you can click this link in order to opt-out from being tracked by Google Analytics within this web site in the future (the opt-out applies only for the browser in which you set it and within this domain). An opt-out cookie will be stored on your device. Once you have delete the cookies on your device, Google Analytics will resume tracking, and you would have to click the above link again to opt out.

We use Auth0

For Authentication to access nonpublic or personalized Services (e.g. user collections or user/author subscriptions) Explore Life uses the Auth0 software component which requires the transfer of your e-mail address and password for a secure Login process. See and for more information.

We use the Salesforce Marketing Cloud

We use the Salesforce Marketing Cloud service to collect and process the following information when you visit our web site: IP address, browser type and version, the requested page address ("Request"), the title of the page , the previously visited page ("Referrer"), time of the page view. This data is used to analyze your visit to our web site. Please note that your data may be transmitted to the USA and other countries outside the European Union for processing. The tool we use also sets a cookie on your device. The cookie remains stored until you manually delete it.

When you have logged into your user account or when you have subscribed to our Newsletter, we will submit your e-mail address to EMEA Limited, Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY, United Kingdom. Salesforce will use this to analyse your user activites on our web site.

We use SurveyMonkey

We conduct user surveys in order to optimise our website offering. We use the survey platform SurveyMonkey for this purpose. The collection and analysis of data is subject to SurveyMonkey's Privacy Policy.

User account / Signing up / Login

When you sign up with us, we will collect and process your user name (you may choose a nick name or pseudonym), your e-mail address, and a password chosen by you, and, optional, your first and last name.

We shall process your user name to save your content collections and recommendations under this name, and to make this content available to other users who have signed up.

We shall save your email adress to let you log in, in combination with you password, to your user account, and to send you a password recovery email in case you forgot your password. Besides this, we will inform you by email when new contents becomes available on our web site.

Before you can log in to your account for the first time, we will send an activation link to your email address. In this way, we check that the email address given actually belongs to the user who entered the data (double opt-in). If the recipient of the e-mail does not follow the activation link within 24 hours, the data collected during registration will be deleted automatically.

We use your first and last name to personally address you on our website, once you have logged in, and to personalize the e-mail address to you.

The data mentioned above remains stored by us until the user account is closed. When you wish to close your account, you may inform us any time without notice period.

Social Media Login

We offer you the possibility to register on our platform with Facebook or Twitter. An additional registration is therefore not necessary. You will be redirected to the Facebook / Twitter page where you can log in with your login credentials. This links your Facebook or Twitter profile to our platform. As a result, Facebook / Twitter automatically transfers the following information to us: Your first and last name, nickname, profile picture and e-mail address.

This information (with the exception of your firts and last name) is mandatory in order to identify you on our platform.

For more information about Facebook login and privacy settings, please refer to the Privacy Notice and Terms of Use of Facebook Inc.

For more information about Twitter login and privacy settings, please refer to the Privacy Notice and the Terms of Use of Twitter Inc.

Contact form

You are able to contact Explore Life by filling out our contact/feedback form. When submitting the contact/feedback form on our Website, the form data (your e-mail address, your name (optional) and your message) will be processed and sent by e-mail.


When you log into your user account, we place one or more cookies on your device. A cookie is a small text file that allows us to - among other things - recognize, that you have successfully logged in. Besides this, wie use our cookies to analyse which pages and content you use on our web site.

You can prevent the storage of cookies on your computer with your browser settings in general or for individual cases or in relation to individual web sites and delete already stored cookies at any time in your browser settings. As long as you do not delete our cookie, it will be stored for 12 months from your last visit to our web site. These cookies remain stored on your device until you manually delete them.

Some pages on our web site may contain YouTube videos. When you access such a page, YouTube (YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA) will store cookies on your device, regardless of whether you are logged in with us. YouTube uses these cookies to analyze which videos are included and played on our sites. These cookies remain stored on your device until you manually delete them.

Targeting & Advertising

We use tracking pixels that set cookies to assist with delivering online advertising. By better understanding what our audiences are interested in, we can more efficiently promote MED-EL. For example, if you have looked at certain pages on our website we might want to highlight a resource or give information about a particular product to you. MED-EL and our advertising partners can’t gain personally identifiable information from these cookies. We are unable to proactively reach out to you personally as the process is anonymised, but you can opt out of these cookies at any time. Learn more about online advertising

How to control remarketing/targeting cookies

You can opt out of almost all advertising cookies by updating your preferences on the ‘Your Online Choices’ website. It is worth noting that opting out of advertising cookies won't stop you seeing adverts, just that they won't be tailored specifically to you.

Opt out of advertising cookies on Your Online Choices website.

The tracking pixels we currently use are for Facebook, Twitter and Outbrain.

Right to information and further rights

At any time, you have the right to request information about the data stored about your person to verify their accuracy or to ask for them to be corrected. Under the conditions provided by law, you can demand that we delete or block your personal data.

If you have questions about your data, please contact the responsable body: MED-EL Elektromedizinische Geräte Gesellschaft m.b.H., Fürstenweg 77a, 6020 Innsbruck, Österreich, E-Mail:, Telefon: (+43) 5 77 88.

The responsible data protection officer can be contacted directly: or
MED-EL Elektromedizinische Geräte GmbH, attn. Datenschutzbeauftragter, Fürstenweg 77a, 6020 Innsbruck, Austria.

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